FAQs & Support

General

AsterBI is a comprehensive financial management tool designed specifically for solopreneurs and finance managers in Nigeria. It automates bookkeeping, simplifies invoicing, manages expenses, and provides real-time financial and tax reporting.
AsterBI is ideal for service-focused solopreneurs, small to medium-sized businesses, and finance managers looking to streamline their financial operations without the need for extensive accounting knowledge.
Yes, we take security seriously. AsterBI uses industry-standard encryption for data protection, secure servers, and complies with all relevant Nigerian data protection regulations to ensure your financial information is safe.
Absolutely. We have robust security measures in place, including regular audits and updates to our security protocols. Your financial data is treated with the utmost confidentiality.

Invoices

AsterBI allows you to create, send, and track invoices effortlessly. You can customize invoice templates, set recurring invoices, and receive notifications when invoices are paid.
Yes, AsterBI allows you send reminders for overdue invoices, helping you manage cash flow more effectively.
Currently, we support the Nigerian Naira and other international currencies for bookkeeping purposes. However, payments (inflows and outflows) are currently restricted to only the Nigerian Naira.

Expenses

You can easily log and categorize expenses either manually or by importing records. AsterBI simplifies expense categorisation with a predefined expense library for clearer financial oversight.
Yes, you can make payments directly from AsterBI using our Aster Pay feature. Your records and reports are automatically updated when you use Aster Pay, this saves you at least 50% of the time you might ordinarily spend keeping records.
You can easily edit or reclassify expenses at any time within the platform, ensuring your records are always accurate.

Aster Pay

Aster Pay is our new payment processing feature, launched in partnership with Pay Onus and indirectly with Best Star Microfinance Bank, allowing you to fund your wallet, hold value, and process transactions directly through AsterBI.
Transactions are secured using advanced encryption techniques, and your wallet is protected with multi-factor authentication.
Yes, you can transfer funds from your Aster wallet to your bank account, or any other bank accounts in Nigeria.
Currently, there are no fees for receiving payments, but industry-standard transaction fees apply for withdrawals.

Taxes

AsterBI prepares your business for tax season by tracking revenues, categorizing expenses, tracking deductible items, and generating reports that align with Nigerian tax requirements.
Yes, we provide automated tax reports that help you understand your tax obligations and prepare your returns with ease.
Yes, we include VAT calculations in our invoicing and expense management features, ensuring compliance with Nigerian tax laws.

Analytics

AsterBI provides insights into revenues, expenses, products, clients, profit & loss, and more, all in real-time, helping you make informed business decisions and be investment ready.
Yes, you can customize reports to focus on the metrics that matter most to your business.

About Us

Our mission is to empower Nigerian entrepreneurs by providing cutting-edge financial tools that simplify business management, allowing them to focus on growth.
AsterBI is an early-stage startup, but we've been empowering businesses for over a year with our innovative solutions.

Support

We offer email support, an in-app chat feature, and a comprehensive help center with FAQs and tutorials. For complex issues, we provide personalized support from our finance team.
Yes, we offer onboarding sessions, video tutorials, and a detailed user guide to ensure you maximize the use of AsterBI.
Our team is available to assist with integration, offering advice on best practices for syncing with other software or tools you use.

Need More Help?

If you couldn't find the answer to your question, please reach out to our support team at [email protected]

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